ETISAL International employs highly skilled college graduates, experienced and dedicated professionals in the Contact Center industry who are selected according to multiple stages of cross-functional interviewing and assessment (IQ, computer skills, typing skills and language skills) ensuring proper utilization of various experiences and skill sets in each and every industry we serve.


Because the education system in Egypt provides a labor pool with multilingual capabilities in different languages, we currently support our voice and non-voice services covering the six continents from our global delivery centers with high focus on English, French, German, Spanish, Italian, and Arabic. ETISAL International supports other languages


Through a team of dedicated trainers & instructors, ETISAL International Training Centers develop and conduct training tracks to all our agents and employees for each project separately. This enables the agents to have a full comprehensive view of the projects and to professionally represent the client through their calls. Training continuously covers soft skills, cultural training, product knowledge, process orientation and technology usage.


Managing any kind of customer operation such as a Contact Center, VMO or BPO requires great effort. The organization objective should be met while proviing superior service often with a small budget.
To ensure quality of our services,our Quality Control function monitors all calls to ensure quality of services. More


ETISAL International has ongoing capabilities to scale up its contact center operations to accommodate current and future needs of its clients.
This is driven from our principles of "flexibility" to ensure seasonal and organic growth of our operations to suit various business needs and expansions.


ETISAL International operation is based on the next generation of CISCO contact center solutions & technology. With consistent provision of ACD, IVR, Quality Monitoring, Recording, Dialers, Multimedia transactions and open architecture for integration and interfacing; ETISAL International operations is a full redundant setup of PBXs, connectivity, Internet and redundant facilities... More


ETISAL International applies a consistent implementation methodology as a standard process for launching new projects and for the on going change-management of existing projects, in addition to projects expansion. Such methodology is a journey on its own; starting from project definition & planning, process assessment, knowledge transfer, transition, site readiness and ending with the project launch. Moreover; ETISAL International consistently develops, executes and measures the performance of more than 120 different processes/approaches within 14 different functions.