QUALITY ASSURANCE
Managing any kind of customer operation such as a
contact center, VMO or BPO requires great effort.
The organization performance objectives should be
met while providing superior service, often with a
smaller staff and a reduced budget. To ensure
quality of our services, our Quality Control
function monitors all calls. The continuous
calibration of our quality monitoring results with
the client's quality team is embedded into our
quality monitoring processes to ensure complete
alignment of the contact center operation to the set
targets and objectives meeting the client's business
needs.
Customer Operations Performance Center (COPC)
ETISAL International is a COPC- OSP 5.1 certified company.
COPC certification is considered as the highest
customer operation certificate providing its end users with first class services, meeting the global quality
standards. COPC is built to drive significant & sustained improvement to increase customer satisfaction,
reduce costs, build revenues and improve service & quality.
European CEO Magazine
In 2013, ETISAL International has been awarded the "Best outsourcing
Call Centre Services Company, Middle East" by the European CEO Magazine.
ISO 9001:2008
ETISAL International is an ISO 9001-2008 certified
company.The ISO certificate set out the criteria for
a quality management system.It can be used by any
organization regardless of its siza and filed.ISO 9001:2008 is imlemented by over 1 million company and organization over 170 country. The ISO standard is based
on a number of quality management principles
including a strong customer focus, the motivation
and implication of top management, the process
approach and continual improvement. Using ISO
9001:2008 helps ensure that customers get
consistent, good quality products and services.
