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QUALITY ASSURANCE

Managing any kind of customer operation such as a contact center, VMO or BPO requires great effort. The organization performance objectives should be met while providing superior service, often with a smaller staff and a reduced budget. To ensure quality of our services, our Quality Control function monitors all calls. The continuous calibration of our quality monitoring results with the client's quality team is embedded into our quality monitoring processes to ensure complete alignment of the contact center operation to the set targets and objectives meeting the client's business needs.

Customer Operations Performance Center (COPC)

ETISAL International is a COPC- OSP 5.1 certified company.
COPC certification is considered as the highest customer operation certificate providing its end users with first class services, meeting the global quality standards. COPC is built to drive significant & sustained improvement to increase customer satisfaction, reduce costs, build revenues and improve service & quality.






European CEO Magazine

In 2013, ETISAL International has been awarded the "Best outsourcing Call Centre Services Company, Middle East" by the European CEO Magazine.





ISO 9001:2008

ETISAL International is an ISO 9001-2008 certified company.The ISO certificate set out the criteria for a quality management system.It can be used by any organization regardless of its siza and filed.ISO 9001:2008 is imlemented by over 1 million company and organization over 170 country. The ISO standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001:2008 helps ensure that customers get consistent, good quality products and services.