Because we highly focus on our "principals" we greatly depend on our flexibility and hence provide various sourcing models to suit our client's business needs and models our flexible sourcing models spans from the full Out-sourcing of our client's operations in one of our contact center facilities governed by our full responsibility of service levels and project KPIS.

To the other extreme of In-sourcing our human capital, management, technology and processes inside our client's premises.

As for our Co-sourcing models, it can always be a mix and match of the above.