TECHNOLOGY
ETISAL International operation is based on the next generation of CISCO contact center solutions & technology. With consistent provision of ACD, IVR, Quality Monitoring, Recording, Dialers, Multimedia transactions and open architecture for integration and interfacing; ETISAL International operations is a full redundant setup of PBXs, connectivity, Internet and redundant facilities within the same country and across countries to ensure full disaster recovery features and overflow mechanisms. ETtisal International applies state-of-the-art solutions to provide new innovative options like: Unified Intelligence Centers, Social Minor, Video Kiosks and Multimedia Resource Control.
CRM
(Customer Relationship Management)
Depending on the project business needs we either use our
client's CRM applications via secured VPN (Virtual Private
Network) connectivity or utilize our own custom made CRM suite
of modules to manage the daily Contact-Center transaction for
each project.
Multimedia Capabilities
ETISAL International supports all types of contact media - such
as:
phone, fax, email, SMS, web chat, web mail, video
kiosks, web collaboration and web call backs.
Information Access
To increase our clients'
confidence in our services & operations and in order
to provide an effective & fast tool to access all
related operational and business information,
ETISAL International permits online access to reports (online/historical)
as well as voice recordings for all of its project
via custom made powerful portals for each client.
Information Security
ETISAL International maintains extreme security
measures including external system protection (virus
scan, cascaded fire walls, hack detection), physical
security through access control doors and internal
data security measures (group password policy,
strict permissions policy, email, etc).
All of the
applied measures are established and reviewed
periodically to safe-guard all of the clients' data
and information.
Technologies Attributes
- Full IVR Solutions
-
Predictive Dialing
- Progressive
Dialing
- SMS
Solutions & Programs
- Chat
Collaboration
- Full Dialer
Solutions
- Preview Dialing
- Full Call
Recording Solutions
- Email Collaboration
-
Fax Management
Technology Details
- Auto Greeting
- Unified Intelligence Center (Reporting
Dashboards)-web based
- Social Minor (Social
Media Integration)
- Video Calls
- Video
Kiosks
- Multimedia Resource Control (Speech
Recognition and Text-To-Speech)