India is the main
attraction destination for outsourcing, for the
reason of its unbeatable value proposition: PQR
(Productivity, Quality and Rate) factor. Key drivers
of global offshoring, along with India's strengths
are continuing to add fuel to India's ITES
(Information Technology Enabled Services.) - BPO
(Business Process Outsourcing) growth engine. Some
of these drivers include:
1) Focus on
Margins and Cost Pressures
to India has helped companies achieve 40-50% cost
Demand for Premium Skilled Workforce
India has a
large pool of educated, highly skilled, English
speaking manpower. This has placed India
favorably over other offshore locations.
Global Quality Accreditations
In an increasingly
competitive economy, customers demand and expect
highest levels of quality. Indian vendors are
quality centric and have adopted several industry
standards such as SEI- CMM, ISO, TQM, 6 Sigma
Quality and COPC.
4) Secured Environment for
Businesses to Operate
Indian companies as well as
the government have been proactive in taking
appropriate steps to tackle security concerns.
Many Indian companies are aware of and are opting
for international security standards such as ISO
17799, BS7799, COBIT and ITSM. Nasscom which is the
Indian government's arm that regulates the Indian software industry
has laid the foundation for the required legal framework.
The IT Act, 2000 includes laws and policies concerning data security
and cyber crimes.Other than IT Act, the
Indian Copyright Act of 1972 deals with copyright
issues in computer programs.