India

India is the main attraction destination for outsourcing, for the reason of its unbeatable value proposition: PQR (Productivity, Quality and Rate) factor. Key drivers of global offshoring, along with India's strengths are continuing to add fuel to India's ITES (Information Technology Enabled Services.) - BPO (Business Process Outsourcing) growth engine. Some of these drivers include:
1) Focus on Margins and Cost Pressures
Outsourcing to India has helped companies achieve 40-50% cost savings.
2) Growing Demand for Premium Skilled Workforce
India has a large pool of educated, highly skilled, English speaking manpower. This has placed India favorably over other offshore locations.
3) Global Quality Accreditations
In an increasingly competitive economy, customers demand and expect highest levels of quality. Indian vendors are quality centric and have adopted several industry standards such as SEI- CMM, ISO, TQM, 6 Sigma Quality and COPC.
4) Secured Environment for Businesses to Operate
Indian companies as well as the government have been proactive in taking appropriate steps to tackle security concerns. Many Indian companies are aware of and are opting for international security standards such as ISO 17799, BS7799, COBIT and ITSM. Nasscom which is the Indian government's arm that regulates the Indian software industry has laid the foundation for the required legal framework. The IT Act, 2000 includes laws and policies concerning data security and cyber crimes.Other than IT Act, the Indian Copyright Act of 1972 deals with copyright issues in computer programs.

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