The Contact
Centre is merely a customer interaction centre, a central point
of our organization from which all customers are managed.
Our Company's Relationship Management (CRM) team-profiles, tracks and gather data, before the Customer's call is routed to a specialized agent for further assistance.
We resolve and respond professionally to all inquiries or
disputes that customers have through the telephone.
From
that point onwards, we handle the 360 degrees of our clients'
customers to ensure that we are sufficiently providing Customer
Acquisition services, Customer Care services and Customer
Retention.
- Customer Acquisition
- Customer Care
- Customer Retention
Customer Acquisition
General & Product Information LinesResponse to Advertisement
Inbound / Outbound Tele-Sales
Order Taking & Processing
Lead Generation
Appointment Setting
Data Management (Building, profiling & Validation)
Up-selling & Cross-Selling programs
Marketing Surveys Execution
Customer Care
Welcome Call ProgramsCustomer Services
Help-Desk Services
Complaints Management
Maintenance Scheduling
Appointment Setting
Location Services
Billing Services
Subscription Management
Data Management (Building, profiling & Validation)
Customer Retention
Loyalty Programs ExecutionCustomer Retention (Anti-Attrition Calls)
Customer Satisfaction Surveys
Debt Management
Subscription Renewals
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